HOSPITALITY, TOURISM & RETAIL

Related JCPS Career Clusters: Hospitality & Tourism; Government & Public Administration
The hospitality industry exists world-wide as well as right here in Johnston County. Wait staff, travel agents, tour guides, hotel staff/management, artist, chefs, and operations managers are just a few of the job opportunities geared toward helping others enjoy themselves when they are out and about. Roll out the welcome mat!

  • CORE SKILLS
  • MORE SKILLS
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  • Strong communication and interpersonal skills   
  • Customer service skills  
  • Managing of financial resources
  • Time management         
  • Negotiation       
  • Persuasion         
  • Social perceptiveness   
  • Service orientation     
  • Active listening                                 
  • Troubleshooting                                              
  • Managing equipment and materials                                        
  • Communication skills  - written and oral                                
  • Understanding people's reactions                                           
  • Figuring out how to use new ideas or things                                        
  • Scheduling, goal oriented, multitasking, meeting deadlines                                         
  • Analyze issues, trends and public policies that impact the industry                                            
  • Collaboration                                    
  • Coordination 
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JOCO WORKS WORLD LEADER
HOSPITALITY, TOURISM & RETAIL WORLD CONTRIBUTORS:
Industry
Occupation
Annual
Entry Wage
Annual
Experienced Wage
Education
Required
Sales and Marketing Managers
74,220
177,570
Bachelor's Degree
Advertising and Promotion Managers
66,270
150,850
Bachelor's Degree
General and Operations Managers
63,320
168,420
Bachelor's Degree
Food Services Managers
40,330
71,260
High School Diploma or Equivalent
Public Relations Specialists
39,970
77,900
Bachelor's Degree
Travel Agents
39,970
77,900
Bachelor's Degree
Conservation Scientists
36,840
69,440
Bachelor's Degree
Curators
35,510
61,580
Master's Degree
Chefs and Head Cooks
34,660
59,460
High School Diploma or Equivalent
Lodging Managers
30,820
76,460
High School Diploma or Equivalent
Graphic Designers
29,110
59,730
Bachelor's Degree
Meeting, Convention and Event Planners
27,190
55,270
Bachelor's Degree
First-Line Supervisors of Retail Sales Workers
26,930
52,900
High School Diploma or Equivalent
Fine and Craft Artists
23,230
53,160
Bachelor's Degree
First-Line Supervisors of Food Preparation and Serving Workers
22,610
39,470
High School Diploma or Equivalent
Reservation and Transportation Ticket Agents and Travel Clerks
22,320
42,390
High School Diploma or Equivalent
Customer Service Representative
21,610
39,470
High School Diploma or Equivalent
Recreation Workers
18,080
34,360
High School Diploma or Equivalent
Amusement and Recreation Attendants
17,360
21,230
No Formal Education Credential
Waiters and Waitresses
17,350
23,580
No Formal Education Credential
Hotel, Motel, and Resort Desk Clerks
17,340
25,030
High School Diploma or Equivalent
Retail Salespersons
17,190
29,880
No Formal Education Credential
Sources: NC Department of Commerce Labor & Economic Analysis and EMSI